2. Tracks payments received and posts all payments to patient accounts including payments from insurance carriers, government agencies/companies and their fiscal intermediaries, self-insured patients.
3. Gathers data on daily, monthly and yearly basis to determine credit status of patient accounts. Runs routine report to check on credit status.
4. Reviews each account via computer, reports and other information sources and identifies delinquent accounts, aging period and payment sources and determines appropriate recommendation.
5. Reviews delinquent accounts with Manager, follows credit/collection policies including writing adjustments to accounts and participates in monthly A/R review.
6. Performs progressive collection actions including contacting patients/insurance companies by telephone, mail, email and resubmitting claims to third party reimbursers.
7. Closely reviews weekly reports to help set collection goals.
8. Makes adjustments to patient accounts according to written policies and procedures, prepares account write-off when collection efforts exhaust.
9. Documents all actions related to patient’s account as permanent record.
10. Updates patient account information in the system and develops reports as requested.
11. Responds to and follows through on patient and insurance related inquiries to assure customer satisfaction.
12. Contributes possible software improvement ideas to assist in process flow.
13. Maintains strictest confidentiality of patient information.
14. Generates deposit slips and make the daily cash deposits to the bank.
15. Prioritizes work received and completes in a timely manner.
16. Participates in professional development activities.
17. Assists other office personnel in the performance of their duties as assigned and performs related work as required.